– Crisis Intervention Counsellor

Salary $82,045.00 - $88,278.00

Location Milton QLD 4064, Australia

Job Type Permanent

ProCare Australia are the leading specialist recruitment agency for the community service industry, providing casual, locum and permanent career opportunities. 

Our Client 

DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear. 

The Team 

Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim/survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.

 **It is a genuine requirement that this position is filled by a woman as permitted in sections 25, 104 and 105 of the Anti-Discrimination Act, 1991.** 

Your Role

• Deliver immediate crisis intervention response, comprehensive safety planning and crisis counselling for women across Queensland experiencing domestic violence. 

• Provide general information, referral pathways and practical assistance appropriate to the caller’s needs. E.g., coordinating emergency transport and accommodation, linking in with high security shelters, case management support services, emergency financial support services, and more. 

• Handle inbound and outbound phone calls in a professional, culturally sensitive, and non-judgmental approach to ensure appropriate action is taken to maintain client safety. 

• Ensure database entries across all systems are of highly quality and entered in a timely manner. 

• Adhere to client information confidentiality at all times. 

Applicant requirements 

  • Minimum 3-year tertiary qualification in Counselling, Psychology, Social Work, or related field. 
  • 2 years’ experience in social/community services or other human services related field.
  • Well-developed knowledge and analysis of the effects, causes and dynamics of domestic and family violence. 
  • Significant ability to multi-task competing priorities.
  • Exceptional and effective interpersonal, conflict resolution and consultation skills – crisis intervention experience highly regarded.
  • Confident telephone communication skills. 
  • Committed to delivering trauma informed and evidence-based support to women and children impacted by violence and abuse.
  • Paid Blue Card and National Police Check or ability and willingness to obtain. 
  • Full rights to work in Australia.
  • Valid ID/driver’s license. 
  • Willingness to attend and work on-site
  • Availability and/or flexibility across 24/7 roster.

Remuneration and benefits

• Social Community Home Care Disability Award Level 4.1. Dependent on qualifications and relevant experience. Superannuation. 

• Attractive penalty rates that can boosts your remuneration. 

• Salary packaging available to reduce taxable income. 

• Consistent professional mentoring and supervision.

• Professional development advocacy. 

• Dedicated on-call support available 24/7. 

• Family friendly and inclusive team environment. 

• Work-life balance.

Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.

For a confidential chat, reach out to: 

Sarah Willett 

Recruitment Consultant | ProCare Australia

07 3807 2833 


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