– Family Pathways Outreach Worker (Family Support Worker)

  • Temp Contract
  • West End
  • Posted 3 weeks ago

Salary $82,045.00 - $88,277.00

Location West End

Job Type Temp Contract

Job Category Housing and Homelessness

Since 2003, ProCare Australia has been the leading specialist Recruitment and Labour Hire Agency for the Community Service sector in Australia – supporting casual, locum, fixed term contract permanent career opportunities.


The Organisation

Our Client is a reputable Not for Profit organisation who believe that every adult and child has the right to a home, an income, healthcare, education, safety, dignity, and connection with their community of choice.


The Role 

We are recruiting for multiple Family Pathways Outreach Worker (Family Support Workers) for urgent start, Fixed Term Contracts until 30 June 2024, with potential for extension. (extension is not guaranteed, but it is very likely!)

The role is based in West End with outreach throughout Brisbane using a work vehicle. Applicants must be confident working autonomously in an outreach role.

There are options to work 8am – 4pm and / or Midday – 8pm weekdays. Occasional weekend work may be required. 

The Families to Home Team provides outreach support to families with children under 18 accommodated in emergency accommodation throughout Brisbane. Through outreach and coordination with other teams within the organisation, the team provides access to crisis accommodation whilst supporting the family to develop a Housing Pathway Plan that considers the needs of all members of the family. 


Key Responsibilities 

  • Provide immediate assistance to families facing homelessness, facilitating crisis motel accommodation bookings and duration of stay.  
  • Prevent homelessness by offering financial aid and appropriate referrals to sustain tenancies. 
  • Coordinate referrals to specialized homelessness services offering accommodation and support. 
  • Conduct proactive outreach and engagement with families in motels, prioritizing housing pathways and support planning by undertaking needs triage tool AVATT.  
  • Ensure completion of housing application forms (Rent Connect or Social Housing) for each family. 
  • Develop trusting relationships with families in hotels. 
  • Develop a support services plan with families to compliment the Housing Pathways Plan 
  • Navigate with families the services that can support them meeting the needs of themselves and children.  
  • Support parents’ access to health services, childcare and schools.  
  • Assist families in communication with the Department of Housing to plan and facilitate moves into allocated housing. 

To Be Successful

  • Completed Certificate IV in Community Services or similar. Diploma or Bachelor Degree qualification in a Human Service related field is highly desirable 
  •  A minimum of 1 years’ experience in a Child, Youth and Family role 


Other requirements

  • Drivers License Class ‘C’ (Open)
  • Current Blue Card
  • Current First Aid, CPR Certificate and National Police Check – or willing to obtain


Salary and Benefits

  • SCHADS 4.1 $82,045.60 PA – SCHADS 4.4 $88,277.80 + 11% Super + Salary Sacrifice
  • Company phone and laptop provided + access to pool vehicles 


How to Apply

Contact the ProCare Recruitment Team on (07) 3807 2833 or infoqld@procareaustralia.com.au for a confidential chat. 


Please include a Cover Letter that is personalised to the specifics of this role. 

Find out more about positions available at www.procareaustralia.com.au


Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.

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